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    Customer Reviews

    Based on 21 reviews
    Wonderful customer service and great bag

    LOVE this bag. It has everything I need in a bag for work. Mine broke (rivet on bottom) and the customer service replaced within a week! Would recommend to everyone.

    Great purchase

    Absolutely love this bag. It's durable, cute, big enough to fit everything I need. I love all the pockets and space and I'm always getting compliments. Sarah Wells customer service is amazing as well!

    They aren’t kidding about the lifetime warranty!

    I’m so glad I made the decision to purchase my Sarah Wells bag. One of the bottom metal studs had broken off and even though it was a little thing it still bothered me that one of the studs was missing.

    So I emailed the SW customer service reps, thinking like many companies regarding a warranty, I was either going to have to jump through hoops to get my bag replaced or something in the fine print would explain why what was damaged wasn’t actually covered. Within a day, a SW rep had emailed me saying yep no problem that they would be sending a replacement. I was so amazed with how easy the whole process was! The money I spent on my SW bag was so worth it!

    Before SW, I was using my backpack from my college days for the longest time to store everything but it was a pain having to dig all my stuff out to pump, plus it was bulky, and tattered. Now with my SW bag, it has a place for everything; love love the big side compartments for my Spectra pump and pump parts. Little details like the attached key ring sewn into the pocket so I don’t have to dig through to find my car home keys.

    No one even knows that it’s a pump bag so I plan on using it well after I’m done pumping.

    Thank you so much!

    perfect for traveling!

    I was unhappy with my Claire and so swapped it out for the floral Lizzy and am so much happier!! This bag fits great on airplanes (under the seat in front of you or in the overhead) and the Spectra fits really nicely in the side pocket (better than in the Claire). I love the lack of structure. I used it as my only carry-on (with laptop etc) on my way to my destination, then on return I filled the whole thing with milk and ice and used a separate bag for my laptop and other stuff, which worked great. It wasn't too heavy at all even with pump, 80+ ounces of breastmilk, and a giant bag of ice. The padded shoulder strap is comfortable. I usually stick with black or solids but the floral is actually lovely and I got a compliment from a random stranger at the airport. It's also a great bag to carry to and from work. Thanks for the awesome customer service.

    Functional but could be better

    This bag does satisfy the need to carry a pump and laptop, which is hard to find. I wish I got the backpack version because when it is full it is very heavy. The construction seems mediocre, I’m a little worried the seams and zippers will rip.

    Hi Jenna! We are so sorry it doesn’t meet your full expectations, we offer a lifetime warranty so if you encounter any problems, please get in touch with our Customer Service Team. They are the best!