When is the "Norah" pump bag coming back in stock?
What are the dimensions of your different styles of bags?
Please refer to the individual product descriptions for specific bag sizing. Or, reference our webpage "Which Bag is Right for Me?" here: Bag Comparison Chart
Which breast pumps fit in Sarah Wells Breast Pump Bags?
ALL Sarah Wells breast pump bags fit portable breast pumps on the market, including the Spectra, Medela, Elvie, Willow, Cimilre, Ardo, Bellababy, My Baby Buddha and more!
The Norah and Kelly breast pump backpacks will also fit the Medela Symphony hospital grade breast pump (sideways on Norah and standing up in Kelly).
Can I carry breast milk inside my Sarah Wells Breast Pump Bag?
All bags have one or two foil-lined insulated side pockets (exactly what you would find in a cooler bag or lunchbox), which is sandwiched between the two pieces of bag lining. Our testing shows that these insulated side pockets, with an ice pack or two, will keep bottles of refrigerated milk cold (or begin cooling recently pumped milk) for up to six hours (varied based on external temperatures).
However, if you would rather use an external cooler bag (we know some moms like to keep their breastmilk in a cooler in a fridge for long periods), our side pockets and/or main compartment will hold a wide range of coolers or thermal bags, including our very own Cold Gold breastmilk cooler bag.We also encourage you to read the recommended guidelines for storing, cooling and freezing breastmilk here.
How should I clean my bag?
Sarah Wells bags are manufactured with durable materials such as nylon, vegan leather and 100% real leather (Abby only). There is no need to add protective products to the exterior of your bag. We have found the best way to remove spills from your bag (inside or outside) is to rub gently with a damp cloth (with a small amount of dish or hand soap). The Abby bag 100% real leather handles, accents and cross-body strap should be cleaned with any standard leather cleaner.
We do not recommend machine washing your Sarah Wells breast pump bag, as it could damage the structural integrity of the bag. (However, the Pumparoo wet/dry bag and Cold Gold breastmilk cooler bag CAN be machine washed gentle and air dried!)
How long can I keep breast milk in my Cold Gold cooler?
The Cold Gold cooler has been tested to keep breast milk cold for up to 8 hours in an average climate with the use of the included Sarah Wells Ice Pack. Pumping mamas should place their Cold Gold coolers in a refrigerator if at all possible during the day.
We would always recommend that you use resources like KellyMom and the Center for Disease Control (CDC) for proper guidelines on breast milk storage.
What does your warranty cover?
This means, if there are any manufacturing defects or material failures, we will replace your bag with another bag of the same or similar value. Read our full warranty policy here. We have you covered! And, get in touch with our seriously fantastic customer service team if you need any support.
How do I return something I bought from this website?
We do know that returns happen, and we're here to make that easy for you too. Simply follow this link and initiate your return, presuming it falls within our return policy.
Is there a size chart for your hands-free pumping bras?
What is the return policy on bras? Do you offer size and/or style exchanges?
For hygienic reasons, any bras that are returned should be unworn (other than to try on) and unwashed, in new condition and in their original packaging. Head to our Returns Center to make a FREE exchange (yay!) for a different style and/or size -- or to start your return.
If you have any questions please reach out to our Customer Service Team for assistance
What is the warranty on bras?
2. Accidental tears
3. Accidental Stains
4. Damage caused by a washer or dryer or through other methods of cleaning your bra
This warranty on our bras is valid for up to 1-year from the date of receipt of the bra.
The Exceptional Warranty only extends to the original purchaser of the Sarah Wells bra when purchased from Sarah Wells Bags directly or one of our authorized retail partners. Due to limited supplies, we cannot grant replacements on items that are out of stock. In this case, we will replace your bra with another style or credit the amount you spent towards a gift card.
ORDERING & SHIPPING
Do you ship internationally?
Yes! We are a global brand and ship our bags worldwide!!
CANADA: you can checkout directly from our website here with FREE shipping & a $15.00 USD up front charge (flat rate) for Canadian duties (we prepay these for you).
We are also a Verified Seller on eBay, which ships to most international destinations at a lesser cost than buying shipping through us directly. You can view our items for sale here! International shipping costs can range from $20-$80 USD depending on your international location. (Note that any international duties are also your responsibility.)
AUSTRALIA: we are on Amazon Australia! Please check there first and if you don't find what you are looking for, reach out to us.
SINGAPORE: we are proudly partnered with Mama Warehouse to serve our Singapore customers. Please check their stock first, and if you don't see what you are looking for, reach out to us.
BRUNEI & MALAYSIA: we are proud partners with BNPieces to serve our Brunei & Malaysia customers! Please check their stock first, and if you don't see what you are looking for, reach out to us.
Can I use my HSA/FSA to pay for my order?
Typically a pump bag, wet/dry bag and/or cooler bag qualifies as a breast pumping accessory and is thus, covered. However, we strongly recommend that you ask your HSA/FSA what they need in order for you to submit the purchase as a qualified expense with your account.
Based on which program and plan you are currently on, coverage and documentation requirements will vary. Customers have reported successful reimbursements when purchasing directly from the Sarah Wells website, however, sometimes it is easier to be covered when purchasing directly from a Durable Medical Equipment (DME) provider. We partner with several fantastic DMEs to sell our products and would be happy to point you to dream Sarah Wells bag at one of our partners if you reach out to our customer service team.