Have Questions?
We've got answers! From product care to HSA/FSA eligibility and processing. We are here to help.
Product Care
Most Sarah Wells bags are made from machine washable neoprene, because pumping is messy and nobody has time to hand wash a bag. A few exceptions need a little extra attention. Here's how to keep your bag looking and working its best.
Machine Washable Bags
This includes Lizzy, Kelly, Fiona, Norah, Suzy, Allie, Fifi, Maddy Caddy, Pumparoo, Cold Gold and PackSWell.
- Wash on gentle cycle, cold water, with a gentle detergent.
- Place the bag in a garment bag first to protect zippers and hardware.
- Air dry only. No dryer. Unzip all pockets so every area dries fully.
Pro tips
- Turn your Pumparoo inside out before washing.
- Pre-treat any tough stains before the wash cycle.
- Velcro all straps closed before washing so they don't catch on anything else in the wash.
Not Machine Washable
Milkwear is spot clean only. As a protective hard shell case, it isn't built for the washing machine.
Abby's genuine leather tote handles are also spot clean only. The wash isn't kind to real leather. For tough stains a small brush with a bit of dish soap does the trick.
Spot Cleaning (Any Bag, Anytime)
Whether you're spot cleaning between full washes or maintaining a non machine washable item, avoid harsh solvents like alcohol, acetone, or oil. These can damage both fabric and hardware.
Storage Between Uses
Between pumping journeys, or any stretch where your bag isn't in regular rotation, store it in a dust bag or a cool, dry space. This helps prevent discoloration over time.
HSA/FSA
Are Sarah Wells products eligible for HSA/FHA - Do you take these cards on your website?
YES, some are! We have authorization (HSA/FSA Merchant Category Code - 5047 Medical Supplies) to process HSA and FSA debit cards directly on our website (YAYYYYYYY).
Please note that the majority of our products and partner products qualify under the IRS "Lactation Expenses as Medical Expenses" authorization (Announcement 2011-14) but not everything we sell qualifies. Specifically, you may be able to use your HSA/FSA for:
• Breast pump bags with cooler compartments
• Breastfeeding bras
• Breastmilk cooler bags, wet/dry bags and organizer bags that have cooler bag capabilities
• Ceres Chill breastmilk chillers (coolers)
• Spare breastmilk ice packs for cooler bags
The types of items that may not qualify are: stickers, non-breastfeeding clothing (waterbottles, luggage tags), etc. If the products do not "assist lactation" they do not qualify. In this case you'll need to check out with those items separately using a standard payment method.
Please know that while we are authorized to accept HSA/FSA cards for eligible products, the decision to approve or deny a transaction is up to the card issuers and HSA/FSA plan. Your plan and card can still decline your purchase through our site, even if you're buying an eligible product. (For instance, some plans might require you to only purchase through a pharmacy provider that they partner with.)
If your card gets declined, or it is accepted but you are asked for additional information to substantiate the purchase, please reach out to us at customerservice@sarahwellsbags.com. We may not be able to facilitate that payment method through, but we can provide you with an itemized receipt and other information that you can use to validate the purchase and/or request a reimbursement after purchase with a standard payment method.
Can I checkout with 2 cards?
Our website platform is not able to accept 2 forms of payment, we are very sorry! If you're buying both HSA/FSA eligible and non-eligible items, simply check out twice to separate your purchases. Plus, if your combined total qualifies for our free shipping threshold but you encounter a shipping charge due to separate transactions, just reach out to us with both order numbers (one paid with HSA/FSA and one with a standard payment method - on the same day), and we'll happily reimburse the shipping fees.
Insulated Cooler Pockets
Did you know that all our breast pump bags have insulated pockets or bags made with material that supports cooling?
All our full size bags have 1-2 insulated side pockets. Whether you want to store your breast pump or toss an ice pack alongside freshly pumped milk your bags you have options.
Bags like Allie, Maddy Caddy or PackSWell might not have a dedicated insulated pocket however, neoprene offers the same insulation properties making it easy to toss in an ice pack and keep your milk cool.
Fun fact: That is also why our items are HSA/FSA eligible.
Trying to decide which bag is right for you?
Check out the details on all our breast pump bags: insulated pump pocket size, tote or backpack, we have all the details to help you make the best decision
Can't find what you're looking for?
Please email us at customerservice@sarahwellsbags.com