Warranty Policy

At Sarah Wells, we proudly offer the only true Lifetime Warranty in our industry on breast pump bags, cooler bags, wet/dry bags and accessory bags, along with a one-year warranty on bras and apparel. To protect this commitment and prevent fraud, please review the policy below before purchasing.

COVERAGE BY PRODUCT TYPE

Lifetime Warranty: Breast pump bags, cooler bags, wet/dry bags, accessory and organizer bags

One-Year Warranty: Bras and apparel with built-in support (materials and workmanship)

ELIGIBLE PURCHASE LOCATIONS

Warranty coverage applies only to original purchases made through the following approved platforms and sellers:

  • SarahWellsBags.com
  • Durable Medical Equipment providers (Aeroflow, Acelleron)
  • Retail and boutique partners (Fargo Milk Market, Milk & Baby)
  • Amazon.com USA (only when sold by “Sarah Wells Bags”)
  • Walmart.com (only when sold by “Sarah Wells Bags”)
  • Target.com (only when sold by “Sarah Wells Bags”)
  • Babylist.com

NOT ELIGIBLE FOR WARRANTY

Purchases made through any unauthorized reseller, secondhand marketplace, buy/sell/trade group, Facebook Marketplace, Poshmark, Mercari, eBay, or any seller not listed above are not eligible for warranty, credit, repair or replacement. Items purchased during Outlet Sales or from the SALE section of our website are also excluded from warranty. Bags that are gifted as donation or for Brand Ambassador or Affiliate programs are not covered under the warranty. No exceptions.

ORIGINAL PURCHASER & RECEIPT REQUIREMENT

Warranty is offered only to the original purchaser and will only be issued to the email address used at the time of purchase. If you receive a product as a gift, you must obtain the original proof of purchase from the gift giver. We encourage gift givers to retain receipts or gift confirmations so that warranty rights may be preserved. Without verifiable proof of purchase from an approved seller, warranty claims cannot be honored.

APPROVED WARRANTY RESOLUTION

If a warranty claim is approved, a store credit will be issued to SarahWellsBags.com in the amount of the original purchase price paid, not the current retail price. Credits do not include taxes, shipping or fees. If a discount code or promotion was used, the final price paid is the credit amount. Credits expire 30 days from the date of issue and cannot be extended or reinstated.

INTERNATIONAL CUSTOMERS

International purchases are covered under these same warranty terms; however, all shipping costs required for any warranty replacement or credit redemption are the responsibility of the customer, including in cases where the original order included free or subsidized shipping.

WHAT THE WARRANTY COVERS

Defects in materials or workmanship for the lifetime of bags and accessories or for one year on bras and apparel.

WHAT THE WARRANTY DOES NOT COVER

Normal wear and tear, cosmetic changes, stains, scuffs, fading, zipper wear, strap fraying, damage from use, mishandling, washing or drying, or modifications to the product. For bras and apparel, the one-year warranty does not cover stretching, clasp wear, Velcro wear or laundering damage.

PARTNER PRODUCTS (NON–SARAH WELLS ITEMS)

Sarah Wells offers select products from partner brands, including milk chillers, breast pumps, children’s clothing and postpartum accessories. These items are not manufactured by Sarah Wells and are not covered under any Sarah Wells warranty. Partner products may carry their own manufacturer warranties. Please refer to the packaging, included inserts or the brand’s website for warranty information. If you experience an issue with a partner product, you are welcome to contact us and we will gladly help refer you to the original brand, but we cannot refund, replace or warranty any non–Sarah Wells items.

OUR COMMITMENT

We remain deeply committed to supporting every pumping journey. By clearly defining how our warranty works, we ensure we can continue offering this industry-leading promise with integrity and fairness for the customers who rely on us.

HSA/FSA

Are Sarah Wells products eligible for HSA/FHA - Do you take these cards on your website?

YES, some are! We have authorization (HSA/FSA Merchant Category Code - 5047 Medical Supplies) to process HSA and FSA debit cards directly on our website (YAYYYYYYY).

Please note that the majority of our products and partner products qualify under the IRS "Lactation Expenses as Medical Expenses" authorization (Announcement 2011-14) but not everything we sell qualifies. Specifically, you may be able to use your HSA/FSA for:

• Breast pump bags with cooler compartments

• Breastfeeding bras

• Breastmilk cooler bags, wet/dry bags and organizer bags that have cooler bag capabilities

• Ceres Chill breastmilk chillers (coolers)

• Spare breastmilk ice packs for cooler bags

The types of items that may not qualify are: stickers, non-breastfeeding clothing (waterbottles, luggage tags), etc. If the products do not "assist lactation" they do not qualify. In this case you'll need to check out with those items separately using a standard payment method.

Please know that while we are authorized to accept HSA/FSA cards for eligible products, the decision to approve or deny a transaction is up to the card issuers and HSA/FSA plan. Your plan and card can still decline your purchase through our site, even if you're buying an eligible product. (For instance, some plans might require you to only purchase through a pharmacy provider that they partner with.)

If your card gets declined, or it is accepted but you are asked for additional information to substantiate the purchase, please reach out to us at customerservice@sarahwellsbags.com. We may not be able to facilitate that payment method through, but we can provide you with an itemized receipt and other information that you can use to validate the purchase and/or request a reimbursement after purchase with a standard payment method.
Can I checkout with 2 cards?

Our website platform is not able to accept 2 forms of payment, we are very sorry! If you're buying both HSA/FSA eligible and non-eligible items, simply check out twice to separate your purchases. Plus, if your combined total qualifies for our free shipping threshold but you encounter a shipping charge due to separate transactions, just reach out to us with both order numbers (one paid with HSA/FSA and one with a standard payment method - on the same day), and we'll happily reimburse the shipping fees.

Exchanges, Returns & Cancellations

How do I exchange my bra or bra-in-clothing items for another size?

If you already know what size you need, head to our Returns Center to make an exchange for a different size. (If you purchased our "Right Fit Exchange Guarantee" you'll have a FREE exchange, no extra shipping or handling costs; if you did not purchase this assurance with your original order, we'll charge a flat rate of $12 to cover your inbound and outbound exchange costs.) 

Need help picking the right size? Reach out to our team, they are experts in our product sizing and will help make sure you end up with the perfect size for you!

Please note: we do not take bra and bra-in-clothing exchanges on international orders -- we're sorry about this! Please ensure you have the right sizing ahead of international orders by consulting the size charts on our product pages or reaching out to customer service.

What is your returns policy?

While we aim for you to be head over heels in love with your Sarah Wells breast pump bag or accessories - it's not a problem if you need to make a return.

We offer a 30-day return policy on all new unused bags, coolers, wet/dry and organizer bags along with unworn bras and bra-in-clothing. For hygienic reasons, any bras or bra-in-clothing products that are returned must be unworn (other than to try on) and unwashed, in new condition, and in their original packaging.

We do not accept returns on breast pumps or parts.

For any non-Sarah Wells Brand products please reach out to customerservice@sarahwellsbags.com for specific vendors return policy.

Please note: any items marked "final sale" on our website, including but not limited to: merch (luggage tags, waterbottles, stickers, etc) as well as all seasonal items like our swim tops, and items from partner Ceres Chill, are not returnable.

How do I start the returns process?

Need help starting a return? All you have to do is visit our Returns Center and enter in the email address you used to purchase. You’ll receive a shipping label there, and we’ll refund you(minus the return shipping cost and $3 flat-rate processing fee per order)as soon as we get it back.

Returns after 30 days are not permitted and will not be refunded.
How do I return something I bought from this website?

We happily accept returns for products in new condition within 30-days of purchase. Follow this link to initiate your return, provided it falls within our return policy.

Please Note: Original shipping charges are non-refundable and we charge a $3 flat-rate return processing fee per order. This will be deducted from your refund amount. The remaining refund will be credited to your original payment method.

Returns after 30-days are not accepted and will not be refunded.
How do I return your products if I bought from amazon or another retailer?

Please follow the returns policy and returns process of the retailer from whom you purchased your Sarah Wells product; that being said, we always love to hear from our customers, wherever you shop our products, so please do not hesitate to reach out if we can help in any way!
How can I cancel my order?

We totally get it! Sometimes you find an order mistake or have a change of heart. We typically can cancel orders within an hour of the order being placed; please reach out to our epic customer service team ASAP if you have a problem and we'll see what we can do!

Can't find what you're looking for?

Please email us at customerservice@sarahwellsbags.com