My Bag

x

Warranty & Returns

Product Lifetime Warranty

I strive for 100% Mama Satisfaction on all of my products.
That means my products are fully warranted against defects in materials and workmanship with a LIFETIME WARRANTY!*

If you are not happy, reach out to me anytime and I’ll make it right.

* The Lifetime Warranty applies to the original purchaser of the bag, when purchased from sarahwellsbags.com or an authorized retailer; customers may be asked to provide proof-of-purchase; the warranty is non-transferable (e.g., does not transfer if the bag is sold secondhand). Thank you!

Product Cancellation & Returns

Need to cancel an order from my website?

To cancel your order, contact us and we'll help you cancel it, if the order has not already shipped - or - help you process a return for a shipped product.

Please note: I ship out fast to provide my customers with an excellent experience, so get in touch *immediately* if you need to cancel an order as return shipping is the customer's responsibility.

Need to return a bag purchased from my website? Starting a return is easy!

Click here to visit the Returns Center.

Return Policy: 30-days in new, re-sellable condition. 

Please note: Return shipping cost is the responsibility of the customer; you will be provided with a prepaid label and the cost of the shipment will be deducted from your refund.

If you purchased from another website (such as Amazon, buybuyBaby, or Bed, Bath & Beyond, or another retailer), please refer to their return and order cancellation policies and processes.

Hey mama!

Have you joined our mama community yet?

We pinky promise you'll love our emails. Sign up to be the first to know about new releases, special promotions & more!

Looking for something, mama?