My Bag


Warranty & Returns

Product Lifetime Warranty

I strive for 100% Mama Satisfaction on all of my products.
That means my products are fully warranted against defects in materials and workmanship with a LIFETIME WARRANTY!*

If you are not happy, reach out to me anytime and I’ll make it right.

* The Lifetime Warranty applies to the original purchaser of the bag, when purchased from or an authorized retailer; customers may be asked to provide proof-of-purchase; the warranty is non-transferable (e.g., does not transfer if the bag is sold secondhand). If we no longer offer your bag for purchase in circumstances where a replacement is necessary, we will issue you another bag at equal or lesser value, or you can choose to pay the difference for a bag offered at a higher cost than the original purchase. We reserve the right to issue a refund in lieu of a replacement in certain circumstances. Thank you!

Product Cancellation & Returns

Need to cancel an order from my website?

To cancel your order, contact us and we'll help you cancel it, if the order has not already shipped - or - help you process a return for a shipped product.

Please note: I ship out fast to provide my customers with an excellent experience, so get in touch *immediately* if you need to cancel an order as return shipping is the customer's responsibility.

Need to return a bag purchased from my website? Starting a return is easy!

Click here to visit the Returns Center.

Return Policy: 30-days (from date marked delivered by shipping carrier) in new, re-sellable condition. 

Please note: Return shipping cost is the responsibility of the customer; you will be provided with a prepaid label and the cost of the shipment will be deducted from your refund.

If you purchased from another website (such as Amazon, buybuyBaby, or Bed, Bath & Beyond, or another retailer), please refer to their return and order cancellation policies and processes.

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