• Epic Warranty: Breast pump bags, cooler bags, wet/dry bags, and accessory organizer bags
• One-Year Warranty: Bras and apparel (materials and workmanship)
• Sarah Wells offers select products from partner brands, including milk chillers, breast pumps, children’s clothing, and postpartum accessories. These items are not manufactured by Sarah Wells and are not covered under the Sarah Wells Epic Warranty. Partner products may carry their own manufacturer warranties. Please refer to the packaging, included inserts, or the brand’s website for warranty information.

Your order number serves as verification of purchase. You must provide your original order number and order date from an approved seller. Warranty coverage applies only to original purchases made through approved platforms and sellers:

• SarahWellsBags.com
• Durable Medical Equipment providers (Aeroflow, Acelleron)
• Retail and boutique partners (Fargo Milk Market, Milkworks, Milk & Baby)
• Amazon.com USA (only when sold by “Sarah Wells Bags”)
• Walmart.com (only when sold by “Sarah Wells Bags”)
• Target.com (only when sold by “Sarah Wells Bags”)
• Babylist.com

Not Eligible for Warranty

Purchases made through any unauthorized reseller, secondhand marketplace, buy/sell/trade group, Facebook Marketplace, Poshmark, Mercari, or any seller not listed above. Merch items (luggage tags, water bottles, stickers), seasonal items, and partner products are not covered under warranty. Bags gifted as donations or for Brand Ambassador or Affiliate programs. No exceptions.

Original Purchaser Requirement

This warranty is offered only to the original purchaser. If you received the product as a gift, you must obtain the original order number and purchase information from the gift giver.

When a warranty claim is approved, you will receive store credit to SarahWellsBags.com in the amount of the original purchase price paid. Store credit does not include taxes, shipping, or fees. If a discount code or promotion was used, the credit amount reflects the final price paid.

Store credit expires 30 days from the date of issue and cannot be extended or reinstated.

Store credit allows you to choose a replacement bag in your preferred style or color, or select a different product from our collection.

International purchases are covered under the same warranty terms as U.S. purchases. Store credit does not include shipping costs. Customers are responsible for any shipping fees associated with receiving their store credit replacement.

We remain deeply committed to supporting every pumping journey. By clearly defining how our Epic Warranty works, we ensure we can continue offering this promise with integrity and fairness for the customers who rely on us.

The Epic Warranty is valid for the operational lifetime of Sarah Wells, LLC. If Sarah Wells, LLC ceases operations, is sold, dissolved, or otherwise discontinues business, all warranty obligations will terminate.